|
|
||
| ComForth CIC | ||
|
No Common Call Centre |
||
|
For your Business |
||
| For your Career | ||
| at your Call | ||
| in your Community | ||
|
last updated October 2009 |
||
|
IT makes sense at ComForth It's hard to get the balance right for an ICT help desk: brilliant engineers might be inefficient on the phones, and brilliant communicators might struggle finding resolutions quickly. A combination of ITIL, CRM and various processes will provide some sense of control, but they're costly and one size doesn't fit all. Equally, it's often tricky to fit very specialist knowledge into a set mold. None of this is true at ComForth, where everything is centred on turning around customer queries in a fraction of the time it takes usually. Our front line staff are brilliant communicators, who know exactly where to find specialist knowledge and how to apply it. Through ownership of issues, the dedication to customers is absolute. to be continued... |
||||||||||||||||||||||||
| Customer Services | IT Help Desk | Sales | ||||||||||||||||||||||